Supplementary data files for the PhD thesis "Design for Interpersonal Mood Regulation: Introducing a Framework and Three Tools to Support Mood-Sensitive Service Encounters"
Wat erin zit
This dataset comprises five sets of data collected throughout the PhD Thesis project of Pelin Esnaf-Uslu. Esnaf-Uslu, P. (2024). Design for Interpersonal Mood Regulation: Introducing a Framework and Three Tools to Support Mood-Sensitive Service Encounters. (Doctoral dissertation in review). Delft University of Technology, Delft, the Netherlands. The research in this thesis is based on the premise that service providers can enhance their effectiveness in client interactions by acquiring a detailed understanding of IMR strategies and effectively applying this knowledge. To achieve this overall aim, the current research aimed to explore (1) the current role of mood in service encounters, (2) the IMR strategies used by service providers during service encounters in response to client’s moods, (3) how IMR strategies can be facilitated by means of tools for service providers and the (4) strengths and limitations of the developed materials. This research was supported by VICI grant number 453-16-009 from The Netherlands Organization for Scientific Research (NWO), Division for the Social and Behavioral Sciences, awarded to Pieter M. A. Desmet. The data is organized into folders …
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